Apple is partly to blame; after all, the first replacement they sent was faulty (imagine my disappointment). They then sent me off to the Apple Store in Laval, only to be told they were out of Macbook batteries.
However, DHL has to bear the brunt of my resentment. I waited 3 weeks - twice! - for the Apple shipment to reach me. I blame DHL for:
- Not leaving notes informing me they had tried to deliver. Then how the %$#@ am I supposed to know I gotta call to arrange a re-delivery?
- Their arrogant and somewhat useless staff that told me I could redirect the delivery to my work address. Their contract with Apple forbids them to do so - leading to another week's worth of waiting. Of course, they never called to inform me of their mistake while I was waiting after-hours at work
- The rigidity of their delivery hours (You work during the day? Tough shit! Deliveries are "sometime between 9am and 5pm")
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